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Appreciation
letters are sent to all Patient Advocates
from the hospital's CEO or Director.
Brown
bag luncheon, with community interest items,
such as advance directives and patient's rights.
Create
a local "Patient Advocate of the Year" award
to recognize the exceptional performance of
at least one of your organization's Patient
Advocates.
Develop
a "Customer Service Adventure" contest
where hypothetical customer service situations
are published and the employee submitting
the most creative solution wins a prize.
Establish
a patient service advisory board, with the
first meeting being held during this week.
Focus
the spotlight on your exceptional Patient
Advocates. Show appreciation by taking them
out for lunch, and presenting them with a
certificate of excellence in front of their
colleagues.
Generate
new ideas for serving patients and ensuring
patient satisfaction. Ask for input and ideas
from your Patient Advocates.
Hang
copies of your most inspirational patient
service/satisfaction stories that your Patient
Advocates have dealt with and resolved. Display
in the cafeteria for all to read.
Invite
staff from other departments to serve as a
Patient Advocate for the day with the Patient
Advocate staff. Have them write a short summary
of their experience for the newsletter.
Judge
a "Why I Love to Serve Customers" essay
contest. Post the winning essay for all staff
and patients to read.
Kick
off Advocacy Week with a Monday morning breakfast
for the Patient Advocates.
Leave
a thank you message on each of your Patient
Advocate's voice mail.
Make
your Patient Advocates feel special by decorating
their office with balloons, banners and posters.
Name
a "Patient Advocate of the Day" each
day of the week. Post his or her name, picture
and why they were chosen in an area designated
for others to see.
Organize
a small reception for Patient Advocates, providing
refreshments.
Publicize,
publicize and publicize Advocacy Week and
all associated activities.
Question
patients about how we might serve them better.
Reward
your Patient Advocates with monetary bonuses,
food treats, gift certificates or other appropriate
items.
Share
exceptional customer service stories with
staff.
Test
the customer service skills of employees by
holding a True/False contest on patient's
rights.
Urge
your Patient Advocates to be kind to themselves
by embracing a healthy lifestyle.
Videotape
presentation on the role of the Patient Advocate
to be broadcast on CCTV.
Write
a personal letter of appreciation to all of
your Patient Advocates.
Xerox
copies of inspirational Patient Advocate stories
to display throughout the facility.
Yield
a special parking space for a different Patient
Advocate each day of the week.
Zero
in on the needs of Patient Advocates and how
you can improve their working environment.
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